Help Center

The questions we get most, answered properly.

Getting started

Saving recipes from Instagram

Why the Save button fails for recipes, and how to turn a reel into something you can shop for.

Saving recipes from TikTok

Short captions, pinned comments, and recipes that only exist in the voiceover — how to handle each.

Saving recipes from any website

Skipping the life story and the ads, why bookmarks rot, and what to do when a site won't import.

Turning a photo into a recipe

Cookbook pages, handwritten cards and screenshots — plus how to shoot them so they read cleanly.

Turning on the share extension

The one setup step iOS hides, so you can save a recipe without leaving the app you're in.

Help & troubleshooting

Why an import failed

What Masterplan needs in order to read a recipe, and what to do when a post or page can't be read.

Fixing a recipe that imported wrong

Ingredients split oddly, steps in one block, the wrong photo — and what happens to a grocery list you've already made.

Are my recipes safe?

Where your recipes are actually stored, and what we can and can't recover.

Using more than one device

Signing in somewhere new, what syncs instantly and what waits for a refresh.

How households work

Sharing a grocery list and meal plan with the people you cook with — and what stays private.

What's free and what Edition adds

Exactly where the line sits, so nothing about the free plan comes as a surprise.

Managing your subscription

Cancelling, changing plan and asking for a refund — all handled through Apple.

Deleting your account

What goes, what doesn't, and the one thing you have to do separately first.

Still stuck?

Email [email protected] and a person will read it. You can also write from inside the app — More, then Help.