Help

Why an import failed

Masterplan reads recipes from written words. When an import fails it is almost always because there were no written words to read — not because something is broken.

The short version

To turn a post or page into a recipe, Masterplan needs the ingredients and steps to exist somewhere as text. A caption, a description, a pinned comment, the page itself. If a recipe is only spoken aloud in a video, or only burned into the pixels of a photo, there is nothing to read and the import will fail.

If the recipe is written down but the import still failed, that's worth telling us about — send the link to [email protected] and we'll look at that specific page.

Instagram and TikTok

These are the most common failures, and the reason is nearly always the same: the creator didn't write the recipe down.

Websites

Most recipe sites publish their recipes in a structured format that Masterplan can read directly. When a site doesn't, Masterplan loads the page properly — as a browser would — and reads it that way instead. Two things still stop it:

Photos

Photo import reads the text in an image — a cookbook page, a handwritten card, a screenshot. It's the fallback for everything above. What makes it fail is legibility rather than format:

"You've reached your import limit"

This one isn't a failure — it's the free plan's monthly allowance, and it resets each month. Masterplan Edition removes the limit. Recipes you add by hand are unlimited on every plan.

When nothing else works

Every recipe can be added by hand, and it's faster than it sounds — open the Cookbook tab, tap the plus, and choose to add a recipe. Paste the ingredients in one block and Masterplan will split them into separate lines for you.

Still stuck?

Send us the link you were trying to save — [email protected], or More then Help then Report a problem inside the app. A real person reads it, and a link that won't import is genuinely useful to us.