Help

Deleting your account

Deleting your account is permanent and immediate. There's no recycle bin and no way for us to bring it back — so it's worth reading the one thing people forget.

Deleting your account does not cancel a subscription. Masterplan Edition is billed by Apple, and Apple keeps charging until you cancel it in your iPhone's Settings. Cancel first, then delete — otherwise you'll be paying for an account that no longer exists.

What gets deleted

This is immediate and permanent. We don't keep a copy, and there is no way for us to restore it afterwards — so if there's anything you want to keep, save it somewhere else before you start.

What isn't affected

How to do it

  1. Cancel your subscription first — Settings, your name, Subscriptions, Masterplan.
  2. In Masterplan, open More, then Profile.
  3. Choose to delete your account and confirm.

If you're leaving because something's broken

Tell us first. Most of what makes people give up on a recipe app is fixable, and often quickly. Email [email protected] before you delete anything — once it's gone we can't help, and we'd genuinely rather have the chance.

Still stuck?

Email [email protected] and a person will read it — or write from inside the app, under More then Help.